| Remuneration: | R14000 – R20000 per month |
| Site: | At national scale |
| Remote work: | Remote work only |
| The employment level: | Environment |
| Type: | Permanent |
We are looking for a talented and progressive Team Leader to join our team, managing a group of 10 frontline agents for a busy pet food customer service. This role will be ideal for an existing team leader who is looking for a more stimulating environment.
Experience wanted :
Experience working in a UK contact center or SA center with UK customers will be a definite advantage.
Key roles and responsibilities:
By managing the day-to-day operations of a small team, you will be responsible for ensuring that your entire team exceeds key KPIs of volume quality and customer satisfaction.
Customer-centric management that puts customer needs at the center of management and operational considerations.
Responsible for implementing a coaching culture by ensuring that all staff receive frequent feedback and feel valued on the team.
Demonstrate an understanding of key call center metrics such as Average Processing Time, C-SAT or similar customer satisfaction metrics
Critical experience:
- Great communicator
- At least two years of contact center experience
- Good verbal and numerical reasoning skills
- Coaching skills
Experience wanted :
- Good customer management skills
- Performance management skills
- Discipline management in the workplace.
- Own a cat.
Requirements:
To perform the role of home worker, you will need:
- Quiet office space for working from home, with high speed internet connection.
- Laptop or desktop.
To apply:
Please send a copy of your CV to [email protected] and a brief cover letter explaining why you are the ideal person for this position
Posted Jan 06 11:05 AM, Closing date Feb 26
